agineo increased the level of acceptance among users and simultaneously modernized and automated the change and configuration management.

Existing solutions that developed over time, such as the TPAE change process, were to be replaced by a new technological structure. After extensively analyzing the market with agineo’s help, Finanz Informatik (FI) opted for the manufacturer ServiceNow to build a company-wide FI service portal platform and for agineo to implement the ambitious project. Ensuring the high quality requirements for CMDB through generically extensible validation and consistency rules was particularly challenging.