After the self-developed IT service management tool reached its limits, wind turbine manufacturer ENERCON decided to implement a new, future-proof solution for the management of internal IT processes. With the support of agineo and Materna TMT, the company is introducing ServiceNow worldwide as a platform for transparent and highly professional IT services. But that’s not all: the aim is to map further processes using ServiceNow and to develop the tool into an enterprise service management platform in the long term.