IT security is on nearly every management agenda today. Artificial intelligence has become an integral part of our daily work lives. Investments are rising, as is the number of security solutions in use. And yet, one key question often remains unanswered: Are we truly capable of taking action when a risk arises?
While AI simplifies daily work, accelerates work processes, and—in particular—takes over repetitive tasks, it simultaneously opens the door to attackers who exploit these tools. As the use of AI increases, this challenge grows.
This is rarely due to a lack of technology. Most companies have powerful security tools, comprehensive reports, and regular risk analyses. The real challenge begins afterward and concerns implementation. Risks are identified but not always clearly prioritized; responsibilities remain unclear; and measures get lost in the day-to-day operations.
In addition to employees, technical identities, automation, and—increasingly—AI-based agents also access systems and data. Companies must therefore not only know what has happened, but above all:
- Which assets are affected?
- Who or what has access?
- Which risks are business-critical?
- And who needs to act now?
This is precisely where the gap between awareness and action arises. Security information only realizes its value when it is translated into clear decisions, processes, and responsibilities. Without prioritization based on business relevance, cybersecurity remains an abstract IT issue. With clear governance, it becomes an integral part of corporate management.
From Isolated Security Data to Actionable Decisions
Instead of more standalone solutions, companies need a centralized management layer. This layer must consolidate security information from various sources, place it within the business context, and derive concrete actions from it.
This is where platform-based approaches like ServiceNow excel. With its comprehensive solutions, it enables organizations to manage information relevant to IT security—including data from third-party systems such as SIEM systems and vulnerability scanners—directly within the platform. Security information is not viewed in isolation but is linked to business services, processes, teams, policies, and responsibilities. Thanks to the integrated CMDB (Configuration Management Database), this information is linked to the relevant configuration items (such as a server, an application, a database, a network device, a cloud service, or even a business service).
This integration thus provides, among other things, a direct overview of the affected systems. This makes it clear which risks are truly relevant, which measures take priority, and how their implementation can be documented and verified. In addition to the targeted and efficient handling of vulnerabilities and security incidents, ServiceNow also offers comprehensive options for audience-specific reporting, ensuring that organizations are always informed about and able to provide meaningful insights into the current security status of their own IT landscape.
The consistent further development of the ServiceNow platform in the area of security demonstrates how strongly the focus is now on implementation and manageability. A recent example is the acquisition of armis, Veza, and Moveworks.
ServiceNow Akquisition von Armis, Veza und Moveworks
ServiceNow Acquires Armis, Veza, and Moveworks
With the acquisition of Armis, ServiceNow is closing one of the biggest gaps in modern IT security, thereby specifically addressing a key customer challenge: the gap between visibility and effective risk mitigation.
Armis provides real-time visibility into virtually every connected asset, thereby addressing the new threats posed by unmanaged and IoT devices. At its core, this expansion involves an agentless scanner that passively and non-invasively monitors the corporate network. Based on the results of this real-time analysis and an enormous asset dataset (over 6 billion assets), Armis is already able to identify a large portion of existing network components without having to perform an active scan. Armis can be scaled further as needed to meet specific requirements. For example, Armis can analyze the behavior of assets on the network to detect risks and attacks and identify vulnerabilities that could potentially lead to future risks.
Veza complements this view with Identity Intelligence and reveals which human, machine, or AI-based identities have access to which resources. In this way, Veza provides control over permissions within the organization. Through a wide range of integrations, the tool is granted access to the enterprise software in use. There, it determines who has access to what and presents this information in a unified view via its access graph, independent of the specific software. This ensures transparency regarding existing permissions within the organization. A real-time risk assessment also enables the prioritization of audits, and automated remediation workflows assist with necessary adjustments. In light of the increasing legal requirements regarding the use of AI in companies, Veza takes into account permissions across all identity types—ranging from human identities to non-human (technical) identities to autonomous AI agents.
Moveworks rounds out the trio by providing employees with a centralized AI assistant through which they can ask questions or trigger tasks using natural language. The assistant accesses enterprise systems such as ServiceNow, Microsoft 365, SharePoint, Teams, Slack, SAP, Workday, and Salesforce across platforms.
ServiceNow’s deliberate expansion to include these three tools demonstrates the capabilities ServiceNow offers—not only to keep pace with rapid developments in the IT sector, but also to provide companies with control mechanisms and, thereby, a secure framework for maintaining a comprehensive strategic overview of security-related issues within the organization at all times. These proactive measures enable organizations to respond quickly and effectively to deviations—an essential step in managing AI. At agineo, we’re happy to support you in taking the next step toward the future with these tools.
This clearly demonstrates how ServiceNow prioritizes security for companies within the platform context. It’s not about bundling individual programs and tools, but rather about security as a core component of holistic corporate management. Risks are not viewed in isolation but are prioritized within the business context and translated into concrete measures.
What This Means for Businesses
For decision-makers, this results in clear added value:
- Greater transparency: A clear connection between assets, identities, and risks
- Better prioritization: Risk assessment based on business relevance
- Faster decisions: Responsibilities and actions are more clearly assigned
- Greater traceability: Implementation, testing, and documentation are systematically supported
- Greater resilience: Security risks are addressed in a targeted manner and comply with regulatory requirements
Security thus becomes measurable, manageable, and aligned with strategic corporate goals.
agineo’s Role: Making Security Effective
However, technology alone does not create this added value. It is only through proper application that technology becomes truly useful. This is exactly where agineo comes in.
agineo helps companies establish security not as an IT project, but as a core business capability. This involves clear responsibilities, realistic processes, and meaningful automation—always with the business at the center. Our focus is on designing platforms like ServiceNow so that they work in everyday operations and deliver measurable benefits.
For us, cybersecurity isn’t a matter of the latest technology, but rather the ability to identify risks, make decisions, and implement them consistently. We see this as the key to sustainable security.