Digital transformation is more critical than ever for businesses today. Platforms like ServiceNow play a central role in automating processes, ensuring compliance, and enhancing customer experiences. The ISG Provider Lens Report—one of the most important independent studies for IT service providers—offers valuable guidance on the market.
We are pleased to announce that agineo has been recognized as a Leader in two categories in the latest ISG Provider Lens Report 2025 and rated as a Rising Star in the area of innovation. These rankings underscore our leading role in the ServiceNow ecosystem and demonstrate that we not only offer established expertise but also actively drive innovation.
What is the ISG Provider Lens Report?
The ISG Provider Lens Report is a comprehensive market analysis by Information Services Group (ISG). It evaluates ServiceNow partners based on their competitive strength and portfolio appeal. For businesses, it serves as a benchmark for finding the right partner for their digital transformation.
The study covers three key areas: Consulting & Implementation Services, Managed Services, and Innovation on ServiceNow. It thus provides decision-makers with a transparent basis for selecting partners that combine both technological expertise and strategic consulting.
Our Ranking at a Glance
In the Consulting & Implementation Services and Managed Services categories, agineo was ranked as a Leader. Additionally, we received the Rising Star designation in the Innovation on ServiceNow category. This recognition demonstrates that we are not only a leader in the implementation and support of complex ServiceNow environments but also successfully leverage new technologies such as GenAI and AI-powered automation.
How does ISG evaluate providers?
The ranking is based on clearly defined criteria:
· Technological expertise and certifications
· Breadth and depth of the service portfolio
· Innovative strength and use of new technologies
· Customer satisfaction and references
ISG combines empirical data with market analyses and expert interviews. For companies, this means the results serve as a reliable indicator of a partner’s performance and future viability.
Market trends and their significance
The report makes it clear that companies in Europe face unique challenges. Strict regulations such as GDPR and DORA require secure,
compliant workflows. At the same time, demand is growing for solutions that leverage AI and automation to boost efficiency and customer satisfaction. Sustainability and ESG aspects are also gaining importance. ServiceNow addresses these issues with powerful modules—and agineo ensures that companies fully leverage this potential.
Why agineo Stands Out
ISG highlights several strengths that underpin our position as a leader. These include our comprehensive certification across all relevant ServiceNow domains, the integration of GenAI into ServiceNow processes, and the development of practical innovations for various industries. Particular emphasis is placed on our ability to deliver tailored solutions that create real added value. The report also draws on concrete results from projects: For example, by implementing ITOM solutions at a leading telecommunications company, agineo was able to reduce system outages by 30 percent and improve incident response times by 25 percent. In another project, the implementation of the CSM module led to a 40 percent increase in customer satisfaction and a 20 percent reduction in processing times. These figures demonstrate how our expertise delivers measurable results.
Added Value for Our Customers
Our positioning in the ISG Report means that companies are working with a partner that combines technological excellence with strategic consulting. We offer future-proof solutions that meet regulatory requirements, increase efficiency through intelligent workflows, and support our customers as equals in their digital transformation. The report also highlighted the high level of customer satisfaction in working with agineo as a consulting firm and ServiceNow implementation partner. Our current partner status, including the latest CSAT scores, can be viewed daily in the ServiceNow Partner Finder to help customers choose the right partner.
Innovation as a Driver
In our role as a Rising Star in the innovation sector, we focus on topics such as AI governance, multilingual solutions, and the development of industry-specific applications. Our goal is to help companies leverage the opportunities offered by ServiceNow and GenAI safely and effectively.
Would you like to learn more about our ServiceNow expertise or discuss your digital strategy?
Contact us and let’s work together to make your processes future-proof.